Shipping & Handling

ORDER PROCESSING

Please allow 1-2 business days for order processing. Typically, we dispatch orders within 24 hours, including the next business day when orders are placed on the weekend or a public holiday.
During the holidays or sale/ promotional times, please allow an extra business day for fulfilment. Should your order be urgent, please notify us with a note when placing your order so we can prioritise it whenever possible.

Shipment confirmation details are emailed on fulfilment, including tracking information.

DOMESTIC SHIPPING

We ship domestically with Australia Post:
Standard Metro: 3-5 business days
Standard Regional & Remote: 4-9 business days
Express Metro: 1-3 business days
Express Regional & Remote: 2-7 business days

INTERNATIONAL

When duties are applicable they will be calculated and displayed during checkout. These are paid upfront, DDP. Duties paid at checkout are guaranteed and there will be no additional charges upon delivery.

Our preferred International shipment partner is DHL. All deliveries are expected to arrive within 2-6 business days.

We are pleased to offer Free Standard Shipping on Australian orders over $600*. 

For orders under $600 we offer a flat standard shipping rate of $15.00.

We also offer a flat Express shipping rate of $20.00 for anyone needing an express service.

* For orders where a double discount has been applied, free shipping is not available.
For domestic bulky items/ items weighing more than 3kg (for example, some Assouline books and Trove trunks), we will contact you once we pack your order to advise any additional shipping charges that may apply. Please feel free to contact our customer care team prior to placing an order to receive an approximation of shipping charges. These generally do not exceed an additional $20-30 depending on the destination. 

We offer free shipping to:
- New Zealand for orders over NZD$650,
- USA for orders over USD$500
- UK for orders over GBP£500
- Hong Kong for orders over HK $3000

Where the free shipping threshold has not been met, and for the rest of the world, we deliver using DHL Express for a flat fee of $55.

Orders shipped to the USA and UK are shipped DDP, meaning all duties and taxes are included and displayed at checkout. No additional charges will apply upon delivery.

For other International destinations, duties and taxes may be incurred upon arrival in the destination country and any such local duties / taxes owing on the delivery are the sole responsibility of the customer. We are unable to refund any such duties or taxes in the event that you return any item. If your item is a gift, please advise us when placing your order.

For customers able to visit our boutiques we also offer Click & Collect.

Select the 'Collect In Store' option at checkout, nominate your preferred location and your item will be ready for you to pick up the same day (for orders placed before 2pm), or the next day.

Should you need your item sooner, please contact our customer care team via email here or phone us (613 9827 2133) and we will have your goods ready for collection at a time of your choosing.

We are pleased to offer same day Uber or express deliveries within 5km of our stores. Call, email or Live Chat us to ensure this is available on your purchase when you're next in a hurry to receive your GRACE goodies.

If you require any changes to be made to your order, including updating an incorrect address or changing item sizing, please contact us here immediately.

We will do our best to assist you however we cannot guarantee the availability of other items. Unfortunately we are unable to redirect orders once they have left our control.

In the rare case that the item you have ordered is not available, you will be notified by email or phone and offered a replacement or a full refund.

During holiday periods and any sale or promotional events, shipment of orders may be subject to slight delay due to the volume of orders received within these periods. Please allow an additional 3 business days for dispatch of your order during this time.

Should you need your order in a hurry, please include a note in your order and we will make every effort to minimise any delay during such times.

Once your order has been dispatched, approximate shipping times are as quoted above, however these quoted times may change and you acknowledge actual shipping times are beyond our control.

Please ensure the shipping address entered is correct, as we are unable to redirect orders once they have left our control.  

Purchases are not dispatched until your billing details are confirmed with your card issuer. We are not responsible for delays caused by your bank but will ship your order expeditiously after payment confirmation.

All packages require a signature upon delivery. If the address provided is unattended, an attempted delivery card will be left, or you will be contacted via email. Your parcel may be held for collection or be redelivered the following day with an option to reschedule the delivery. Please note DHL does not deliver to PO Box or Parcel Locker addresses.