Returns

—Online order returns for exchange, refund or store credit are accepted on full-priced items within 14 days of receipt.

—In-store purchases are accepted for exchange or store credit on full-priced items within 7 days of purchase.

—Sale items purchased online are eligible for exchange or 3-mth store credit only.

—Final Sale items are not eligible for return. These items include Sale items with a double discount, Sale items purchased in boutiques, and toothpaste, swimwear and earrings.

—Nothing in this policy limits your rights under the Australian Consumer Law.


ONLINE RETURNS

All eligible returns must comply with our 14 day return window, and must be returned in the same condition in which they were purchased including all tags and packaging (e.g, shoe boxes, garment or dust bags).

Eligible returns may be returned in store or shipped back to us at your election using the procedure below.

Afterpay purchases may be exchanged or returned for store credit but are ineligible for refunds.

ONLINE SALE ITEMS

Sale items purchased online where a double discount has been applied are Final Sale.
Sale items purchased online with a single mark down up to 50% off may be exchanged, or returned for a three-month store credit, provided they are unworn and returned in their original condition with all tags and packaging intact.

Items purchased with a promotional discount or promotional offer may be eligible for refund, and such eligibility or otherwise will be clearly stated in the promotional offer terms. 

Items returned not in accordance with this policy will be held for collection and no refund will be issued.


SWIMWEAR, EARRINGS AND GIFTCARDS

Please choose swimwear and earrings carefully as for hygiene reasons returns cannot be accepted.
Once processed, gift cards are ineligible for return/refund.

IN STORE PURCHASES

Full priced items purchased in store may be returned for store credit or exchanged provided they are returned within 7 days of purchase and in the same condition in which they were bought including all tags and packaging (e.g, shoe boxes, garment or dust bags).

We do not offer a refund on in-store purchases for change of mind.

Ensure the item(s) you wish to return are unworn, unaltered and unmarked (e.g., no make up stains or creases on shoes) and have all tags intact and dust bags or packaging/shoe boxes included.

1. Click here to request a Returns Authorisation number (RAN) within 7 days of receipt of your item(s). Once you receive your RAN you have 7 days to ship your goods back to us.

2. Securely pack your item(s) into the original packaging (or equivalent) and include the returns form inside. Post back or return the item(s) in store.

The address for shipped returns is:
GRACE Online Returns
Level 1/ 1065 High Street
Armadale VIC 3143

Please note that we are not liable for any loss or damage to items that may occur in transit. We recommend that returned items are sent via registered post with tracking and insurance.

Returning items to us is at the customer's expense unless we have agreed to supply you with return shipping.

3. Provided your item meets our terms for return you will receive an email within 1-2 business days of receipt of your item refunding, crediting or exchanging your order as per your election/these terms.

All successfully returned items will be credited to the account used to purchase the items, less any taxes or import duties incurred. For change-of-mind returns, original shipping is non-refundable. If you're returning a faulty item we will cover your reasonable return shipping costs.

Simply visit your nearest boutique to return your item within 7 days of the date of purchase to arrange a store credit or exchange.
Proof of purchase is required. If you have a client profile with us, we will have a record of your purchase on our system. If you do not have a client profile with us or chose not to register the purchase against your profile, please ensure you have your receipt otherwise we will not be able to accept any returns.

Refunds are processed to the original payment method used within 2 hours of receipt of the return, or the next business day.

Please note that the time it takes for a refund to appear on your account can take 3-10 business days and this is due to the payment providers and not GRACE. As soon as your refund is issued by us, you will receive an email confirmation. If a gift card was used as the original form of payment, the gift card balance will be restored for use on future purchases.

If your online return is a store credit you will receive an email with your store credit details. Credits on sale items are valid for 3 months from date of issue and are not transferable, refundable or redeemable for cash. Credits on full priced items are valid for 12 months from the date of issue and are not transferable, refundable or redeemable for cash.

We happily offer exchanges on full price items and items purchased on sale online (excluding Final Sale items).
Exchanges are subject to availability once your return is received by customer care. If we are unable to fulfil your request, we will contact you to offer a refund (where applicable), store credit or alternative exchange item. You are responsible for paying for the shipping to you of exchange items under the value of AU$600. A shipping invoice will be sent to you for payment before any items will be shipped. You may elect between normal or Express shipping, or you may collect from the store where the item is available.

To exchange your order please follow the normal return process.

We are pleased to accept Afterpay as a payment method however please note that purchases made with Afterpay are ineligible for refund. You may however exchange your items or receive a store credit in line with these Terms.