Thank you for your purchase. We hope you are delighted with the item(s) selected however we understand that you may wish to make a return.
On this page you will find everything you need to know about our returns policies and procedures.
We happily offer returns through our site.
Full priced items purchased online without the opportunity to try on the garment(s) are eligible for a refund, store credit or exchange provided such items are returned within 14 days of receipt of the item(s) and in the same condition in which they were bought including all tags and packaging (e.g, shoe boxes, garment or dust bags).
Eligible Items may be returned in store or shipped back to us at your election following the procedure set out below.
Please review our Afterpay terms (below) as items purchased with Afterpay are ineligible for refund.
ONLINE SALE ITEMS
Sale items purchased online on mark down up to and including 50% off may be exchanged, or returned for a three-month store credit, provided they are unworn and returned in their original condition with all tags and packaging intact. Sale items purchased online on mark down over 50% off, or with an extra markdown, are final sale and cannot be returned.
Items purchased with a promotional discount or promotional offer may be eligible for refund, and such eligibility or otherwise will be clearly stated in the promotional offer terms.
Items returned not in accordance with this policy will be held for collection and no refund will be issued.
SWIMWEAR, EARRINGS AND GIFTCARDS
Please choose swimwear and earrings carefully as for hygiene reasons returns cannot be accepted.
Once processed, gift cards are ineligible for return/refund.
IN STORE PURCHASES
Full priced items purchased in store may be returned for store credit or exchanged provided they are returned within 7 days of purchase and in the same condition in which they were bought including all tags and packaging (e.g, shoe boxes, garment or dust bags).
We do not offer a refund on in-store purchases as you have had the opportunity to try on the item before purchase.
The item(s) you wish to return must be in perfect condition, meaning they are unworn, undamaged, unaltered in any way and unmarked (e.g., no make up stains or creases on shoes) and have all tags intact and dust bags or packaging/shoe boxes included. Failure to comply with this will mean the items are not resale-able and therefore your return cannot be accepted.
1. Click here to request a Returns Authorisation number (RAN) within 7 days of receipt of your item(s). Once you receive your RAN you have 7 days to ship your goods back to us.
2. Securely pack your item(s) into the original packaging (or equivalent) and include the returns form inside the package. Post back or return the item(s) in store.
The address for shipped returns is:
GRACE Online Returns
Level 1/ 1062 High Street
Armadale VIC 3143
Please note that we are not liable for any loss or damage to items that may occur in transit. We recommend that returned items are sent via registered post with tracking and insurance.
Returning items to us is at the customer's expense unless we have agreed to supply you with return shipping.
3. Provided your return meets our terms for return you will receive an email within 2 business days of receipt of your items refunding, crediting or exchanging your order as per your election/these terms and conditions.
All successfully returned items will be credited to the account used to purchase the items, less any taxes or import duties incurred. Shipping will not be refunded.
Simply visit your nearest boutique to return your item within 7 days of the date of purchase to arrange a store credit or exchange. Proof of purchase is required. If you have a client profile with us, we will have a record of your purchase on our system. If you do not have a client profile with us or chose not to register the purchase against your profile, please ensure you have your receipt otherwise we will not be able to accept any returns.
Provided your return is eligible under these terms for a refund, and complies with our policy, your refund will be processed to the original payment method used within 2 business days.
Please note that the time it takes for a refund to appear on your account can take 3-10 business days and this is due to the payment providers and not GRACE. As soon as your refund is issued by us, you will receive an email confirmation. If a gift card was used as the original form of payment, the gift card balance will be restored for use on future purchases.
If your online return is to be a store credit you will receive an email with your store credit details. Credits on sale items are valid for 3 months from date of issue and are not transferable, refundable or redeemable for cash. Credits on full priced items are valid for 12 months from date of issue and are not transferable, refundable or redeemable for cash.
We happily offer exchanges on full price items and items purchased on sale up to a mark down of 50% off. Exchanges are subject to availability once your return is received by customer care. If we are unable to fulfil your request, we will contact you to offer a refund (where applicable under our terms), store credit or alternative exchange item. You are responsible for paying for the shipping to you of exchange items. A shipping invoice will be sent to you for payment before any items will be shipped. You may elect between normal or Express shipping, or you may collect from the store where the item is available.
To exchange your order please follow the normal return process.
We are pleased to accept Afterpay as a payment method however please note that purchases made with Afterpay are ineligible for refund. You may however exchange your items or receive a store credit in line with these Terms.