Customer Care

Service.  One little word that really means the world to us!  When engaging with us online, we feel you are entitled to the same exceptional standards you receive in store.  Even though we're a small team, each query will be replied to on an individual basis, as soon as possible.  For anything from size and fit advice, new upcoming deliveries, ideas on how we can improve and offer you more, shipping queries, placing orders or return queries, email us - we look forward to hearing from you!
 


For International and domestic shipping Information, please click here for all the info.


Returns & Exchanges: Naturally we hope that you are thrilled with your order, however if you are not completely satisfied please click here to see how to make a return or exchange. 


T&Cs: Your use of this site is subject to our Terms & Conditions, a full copy of which is available here.  Please read them carefully and don't hesitate to be in touch for any additional information you may require or queries you need answered.  


Other Enquiries: If you are interested in working for or interning with us, please send your cover letter and resume to careers@gracemelbourne.com. We look forward to hearing from you! 


To contact us with information regarding a collection or showroom, kindly send lookbooks and line sheets to our buyers at office@gracemelbourne.com.


We live to collaborate!  Stylists, editors, journalists, photographers, models, bloggers & PRs, please send your enquiries to us at press@gracemelbourne.com.